To what extent do the tools we use shape how we think? If we habitually use a certain set of tools, do they prevent us thinking outside their very own box? For example, if I use PowerPoint or Word in Outline mode I can really only think in bullet points. So if I want to move concepts around and see how they relate to each other, then I need Visio or the drawing options in PowerPoint, or even post-its and a whiteboard.
Anyone who is paid to think should worry that the tools they use impose boundaries and blindspots on how they think.
Recently I’ve been using SharePoint a lot, and one of the features is the ability to create categories or assign property to your information. You probably use properties instinctively already. For example, if you want to find an email from a specific person you click on the top of the ‘From’ column and the senders’ names show in alphabetical order. Know it came last week? Date is another property: sort by date. SharePoint lets you do the same thing, but you can create your own columns (categories, properties … whatever).
I use SharePoint a lot and I help people define columns a lot. It’s got to the point where I spot categorised columns in places where SharePoint has never been:
Categorising information in this orderly way is now a habit. It is also something I am good at, since I am blessed with the ability to spot a category error at 60 feet.
But what worries me is whether this habit of defining top level categories imposes its own blind-spots. If everything I eat is “Meat / Sauce / Carbs” then how can I have ice-cream for desert?
These blind-spots don’t matter as much if you can get enough eyes to look at the problem. But you know and I know that you can spend all day in a workshop and come out with nothing but a biscuit-rush and a headache.
A good, nit-picking, sceptical colleague who’ll give your final documents a really good going-over is invaluable.
We also underestimate the value of sleeping on it: model it visually on Friday and then on Monday write it up in words.
Now I’ve written this post, and now that you are reading it, this all seems rather obvious. But when you’re under pressure to deliver it’s quicker to do the same-old same-old than it is to think outside the toolbox. And that’s ok if fast really is more important than right, which sometimes it is. But sometimes it isn’t.
So when was the last time you used a different tool and looked at a problem in a slightly different way?