It’s not always obvious how our tools can distort our methods.
A colleague who was co-ordinating a social event recently sent out an email asking us to say what kind of food we’d prefer by using the voting buttons in our reply. The choices were Indian, Chinese, Italian, No Preference. “Cool use of the tool” I thought.
It was only a few days later that another colleague said how disappointed she was that the most popular option was Indian, because she really doesn’t like Indian food. (How can anyone not like Indian food? – But that’s another bemusement for another day).
It was then that I realised that what was needed was not voting for buttons, but vetoing buttons, with the option for vetoing more than one choice.
I’d have made the same mistake, and it’s an interesting one.